Privacy

CONSIDERATIONS TO TAKE INTO ACCOUNT

Who is responsible for the processing?

Solunion Seguros, Compañía Internacional de Seguros y Reaseguros S.A.

VAT number: A-28761591

Address: Avenida General Perón 40, 2º Planta, 28020 Madrid

Website: www.solunion.es / www.solunion.com

This means that Solunion is responsible for controlling the personal data it may collect, and is required by law to ensure that policies, processes, and procedures are in place to safeguard it.

Contact of the Data Protection Officer:

proteccion.dedatos.es@solunionseguros.com

What kind of information do we collect?

The data you provide to us, for example when you register on our website, may be your name, email address, telephone number, job title, company name.

If you visit our website, we collect information about you through cookies. A cookie is a small text file that is stored in your browser when you visit almost any website. Its usefulness is that the website is able to remember your visit when you browse that page again. Cookies usually store technical information, personal preferences, content personalisation, usage statistics, links to social networks, access to user accounts, etc. The objective of the cookie is to adapt the content of the website to your profile and needs, without cookies the services offered by any page would be significantly reduced. If you would like more information on what cookies are, what they store, how to delete them, deactivate them, etc., please refer to this link.

For what purpose do we collect your personal information?

At Solunion we will process the data you provide us with while browsing and using our website, those collected through the corresponding form or those we obtain by recording telephone conversations or other means, for the following purposes:

1. Regarding the navigation and use of our website, we will process your data to:

• To offer you a more personalised navigation and a better user experience of our website.
• Compile statistics on the servers that visit the website most often.
• Know the times of greatest influx of visits to the website as well as make precise adjustments to avoid access problems.
• Know the effectiveness of the different buttons and links that point to our server, in order to enhance those that offer better results.
• Keep a record of user activity via the web.

2. In relation to the forms provided for the contracting or application of our products, we will process your data to:

• To manage our insurance activity and the fulfilment of the insurance contract itself. To price and process requests for products offered through this website.
• To comply with the legal obligations that apply to us.
• To manage and delimit risk, prevent and investigate fraud in risk selection and claims management, even if the insurance contract is not formalised or, where appropriate, once it has been terminated.
• Perform statistical studies and calculations, surveys, market trend analysis and quality control.
• To process, follow, and update any request for information, business, pre-contractual or contractual relationship, from any of the different entities of the Solunion Group and to manage the activity with insurance intermediaries.

3. With regard to the contact forms and telephone numbers that we have made available to you on this website, we will process your data to:

• Attend to and manage queries and requests made through the telephone numbers provided for this purpose.
• Attend to and manage suggestions, complaints and other queries made through the corresponding form.

4. Likewise, in those forms in which you have given us your consent, we will process your data to:

• To send you information and advertising, including electronically, about offers, products, recommendations, services, promotions, events, gifts and loyalty campaigns from the different entities of the Solunion Group in charge of marketing them; the collection, storage of data and marketing studies in order to adapt our commercial offers to your particular profile, whether or not any operation is formalised, or where appropriate, once the existing contractual relationship has been terminated; as well as conducting surveys, statistics and analysis of market trends.
• To send you (upon subscription) electronic credit analysis newsletters and economic and sectoral information of interest to your business.

We may also employ them in compliance with legal obligations to comply with law enforcement requests or discovery procedures, or when required or permitted by applicable laws, court orders, government regulations, or governmental authorities, when it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud,  situations involving potential threats to the safety of any person or violations of our policies or terms.

What is the legitimacy for the processing of personal information?

The legal basis for the processing of your data for the purposes indicated is the consent you have given us to, among other activities, carry out commercial and marketing actions.

On the other hand, the legal basis for the processing of your data is the execution of the contract we enter into with you or the application of the pre-contractual measures that you request from us; 

In addition, in certain cases, Solunion will process personal data for compliance with the legal obligations that are applicable to the companies of the group.

And, finally, Solunion’s legitimate interest in sending you electronic commercial communications related to the contracted services, carrying out communications between companies of the Solunion Group, with the aim of internally coordinating certain processes and controls, as well as processing data of third parties linked to the policies, in accordance with the provisions of the section “Processing of data of third parties (representatives,  contact persons and self-employed)”.

To whom may we disclose your personal information?

The information you provide may be communicated to the companies of the Solunion Group and shareholders (Mapfre and Allianz Trade) for processing for the purposes described above, as well as third parties with whom it has entered into collaboration agreements.

International Transfer

The personal information we collect resides within the European Economic Area, although some Group companies may have a presence in other countries and your personal information may be collected in the country in which you reside.

In these cases, Solunion has adopted adequate guarantees to effectively protect personal data, in accordance with the requirements established in current data protection regulations.

Processing of data of third parties (representatives, contact persons and freelancers)

The nature of credit and surety insurance requires the processing of data of third parties linked to insured transactions, such as customers, debtors, guarantors, guarantors, representatives, professional contacts or commercial counterparties of our policyholders or insured parties when their data is necessary to analyze, assess, classify, verify, accept, maintain, modify or cancel insured risks, set credit limits,  manage insurance policies, administer claims, non-payments, collections, subrogations, assignments of credit, claims and/or comply with legal obligations that are applicable to Solunion. The legal basis that legitimises this data processing is Solunion’s legitimate interest in carrying out an adequate assessment of the insured risk.

Thus, your data may be provided to Solunion by the policyholder, insured, mediator or collaborator itself, or be obtained from valid external sources, public registries, sources of commercial, financial or solvency information, sources accessible to the public or authorized third parties, provided that there is a legal basis that legitimizes such processing. The information provided to us may only be communicated to third parties in accordance with the provisions of this policy.

In these cases, we will retain your details and credit rating for the duration of the policy linked to you. Once finalized, we may keep this information for future evaluations if a new policy arises related to you, unless you request to exercise data protection rights as set forth in this policy. In any case, we will keep your data in accordance with the provisions of the following section.

How long do we store your personal information?

We only store your personal information to the extent that we need it in order to be able to use it for the purpose for which it was collected, and according to the legal basis for processing it in accordance with applicable law. We will keep your personal information for as long as there is a contractual and/or commercial relationship with you and thereafter for any legal periods during which claims or requirements may arise. 

In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defence of claims or any type of judicial, legal or contractual liability may arise from its processing, which must be attended to and for which its recovery is necessary.

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy and review those measures regularly. We protect your personal information by using a combination of physical, computer or logical security controls, including access controls that restrict and manage the way your personal information and personal data is processed, managed, and managed. We also ensure that our employees are properly trained to protect your personal information.