Privacy Policy

At Solunion we undertake to ensure that your personal information is protected and not used inappropriately.

In this document, we explain who the data controller is, the purpose for which your personal information is processed, the lawful basis for processing such information, how it is collected, why it is collected, how we use it, your rights and the procedures we have implemented in order to protect your privacy.

When you provide us with your personal information and use our web sites, we understand that you have read and understood the terms laid down in relation to personal data protection. SOLUNION assumes responsibility for fulfilling current national and European data protection legislation, and our objective is to process your data fairly, lawfully and transparently.

SPHERE OF APPLICATION

This document applies to all companies of the Solunion Group.

CONSIDERATIONS

Who is the data controller?

Solunion Seguros, Compañía Internacional de Seguros y Reaseguros S.A.

CIF (Tax ID Code): A-28761591

Address: Avenida General Perón 40, 2º Planta, 28020 Madrid

Web page: www.solunion.es / www.solunion.com

This means that Solunion is responsible for controlling your personal data which we may collect, and are obliged by law to guarantee that policies, processes and procedures are implemented to safeguard same.

Data Protection Officer / Delegado de Protección de Datos: proteccion.dedatos.es@solunion.com

What type of information do we collect?

Details that you provide us with, for example, when you register on our web page, may include your name, email address, telephone number, position, company name, etc.

If you visit our web page, we collect information from you through our use of cookies. A cookie is a small text file that is stored in your browser when you visit almost any web page. Its purpose is for the web page to remember your visit when you browse through the page again. Cookies usually store information of a technical nature, personal preferences, customisation of content, statistics on use, links to social media, logins to user accounts, etc. The purpose of the cookie is to adapt the web content to your profile and needs, and without cookies the services offered by any web page would be noticeably impaired. If you would like more information about cookies, what they store, how to delete them, deactivate them, etc., please visit the following link.

What purpose do we collect your personal data for?

At Solunion we process the data that you supply to us while browsing and using our web site, collected through the corresponding form or obtained through the recording of conversations by telephone or other media, for the following purposes:

  1. Regarding browsing and use of our web site, we will process your data to:

Offer you a better and more personalised browsing experience as a user of our web page.

Prepare statistics on the servers that most frequently visit the web page.

Obtain details of peak periods for web page visits and make the necessary adjustments to avoid problems with access.

Learn how effective the different buttons and links that our server leads to are, with a view to enhancing those that offer the best results.

Maintain a record of the user’s web activity.

  1. In relation to the forms provided for contracting or requesting our products, we will process your data to:

Manage our insurance activity and fulfilment of the insurance contract.

Quote prices and process requests for products offered through the present web site.

Fulfil the legal obligations that apply to us.

Manage and limit risk, preventing and investigating fraud in risk selection and claim management , even if the insurance agreement is not formalised or, where applicable, once terminated.

Prepare studies and statistical calculations, surveys, market trend and quality control analyses.

Process, monitor and update any request for information, commercial, precontractual or contractual relationship, of any of the entities of the SOLUNION Group and manage the business with insurance brokers.

  1. In relation to contact forms and the telephone numbers that we have placed at your disposal on the present web site, we will process your data to:

Attend and manage enquiries and requests made through the telephone numbers provided to such effect.

Attend and manage suggestions, complaints and other enquiries made through the corresponding form.

  1. Likewise, in relation to the forms for which you have given us your consent, we will process your data to:

Send you information and advertising, including by electronic means, regarding offers, products, recommendations, services, promotions, events, gifts and loyalty campaigns of the different entities of the Solunion Group responsible for marketing same; data storage and extraction and marketing studies for the purposes of adapting our commercial offers to your particular profile, regardless of whether the operation is formalised or not, and where relevant, once any existing contractual relationship has terminated; as well as to carry out surveys, and prepare statistics and analyses of market trends.

Send you (subject to prior subscription) electronic credit analysis bulletins and financial and sectorial information of interest for your business.

  1. We may likewise use it to fulfil legal obligations to comply with requests for application of the law or procedures on disclosure, or when required or permitted by applicable laws, court orders, government or governmental authority regulations, whenever necessary in order to investigate, prevent or take measures with respect to illegal activities, suspicions of fraud, situations involving potential threats to the safety of any individual or infringements of our policies or terms.

What is the legitimate basis for processing the personal information?

The legal basis for the processing of your data for the purposes indicated is the consent that you may have granted us to, among other activities, effect commercial and marketing actions, including the communication of your data to other Group companies.

Furthermore, the legal basis for the processing of your data is the execution of the agreement we enter into with you or the application of the pre-contractual measures requested by you; in addition to compliance with the legal obligations applicable to the SOLUNION Group.

And finally, the legitimate interest of Solunion to offer you a more customised browsing experience and, among others, develop the insurance activity, and offer you new products adapted to your needs.

To whom may we communicate your personal information?

The information that you provide to us will be communicated to companies of the Solunion Group and shareholders to process it for the purposes detailed above and also to third parties with whom collaboration agreements are signed.

International transfer

The personal information we collect resides in Spain, although it is possible that some Group companies are present in other countries and that your personal information is collected in the country where they reside.

How long do we store your personal information for?

We only store your personal information insofar as we need it for the purposes for which it was collected, and in accordance with the legal grounds for processing said information pursuant to the prevailing law. We will keep hold of your personal information as long as there is a contractual and/or commercial relationship with you, or provided that you do not exercise your right of erasure, cancellation and/or limitation to the processing of your data.

In these cases, we will keep the information duly blocked, without using it in any way, for as long as it may be needed for the pursuit or defence of claims, or that any type of judicial, legal or contractual liability may derive from the processing of same, which must be attended and for which its recovery may be necessary.

How do we protect your personal information?

We undertake to protect your personal information. We use adequate technical and organisational measures, for the purpose of protecting your personal information and your privacy and we revise such measures periodically. We protect your personal information by implementing a combination of both physical and technological security controls, including access controls that restrict and administrate the way in which your personal information and personal data is processed, administrated and managed. We also ensure that our employees are duly qualified to protect your personal information.

Rights of the data subject

Any person is entitled to obtain confirmation of how their data is processed on the part of Solunion.

You may exercise your rights of access, rectification, erasure and portability of your data, restriction and opposition to the processing of your data, and to not be the subject of decisions based solely on the automated processing of your data, as applicable, by writing to the company address of SOLUNION on Avenida General Perón 40, 2º Planta, 28020 Madrid or to the email address proteccion.dedatos.es@solunion.com

Said communication must include a copy of your national identity document or other equivalent document accrediting your identity.

We inform you that you can file a claim with the Spanish Data Protection Agency (Agencia Española de Protección de Datos), especially when you consider that your rights have not been satisfactorily exercised, through the web page enabled for such purposes by the corresponding Control Authority www.aepd.es

It is hereby understood that you have been informed of and accept the conditions established above if you continue to browse the Web site and, where applicable, if you click on the button “SEND/CONTINUE/ACCEPT” on the data collection forms.

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